A change is coming to Facey this summer, and it's going to be Epic.

 

This summer, Facey Medical Group is bringing you care that’s more connected than ever before. Starting August 12, all Facey offices will begin using Epic®, a single, unified health record system shared with Providence affiliated hospitals and offices in California and Oregon. Though we love our AllScripts health record system that has been in use at our clinics for over 10 years, moving to Epic allows us to deliver care that is better coordinated between our clinics, local hospitals, and contracted specialists. And next year we'll be able to introduce new features like true on-line appointment scheduling and bill payment services.

 

Moving from one health record system to another is complicated, but you're definitely worth the effort.

Even though migrating to a health record system to another is complicated, the good news is that we have been preparing for this transition for over two years. We hope to minimize the disruptions to our patients by ensuring that the data transfer between the two systems is complete and our staff are properly trained on the new system. Nearly all of this work is behind the scenes and you probably won't notice a thing.

 

Starting in August, several Facey teams will begin using new software to deliver your health care. The list includes: patient accounts, managed care, laboratory, urgent care, radiology, scheduling, and oncology services. Your patience is appreciated while our physicians and caregivers get familiar with these new components of our health record system. Providence Health & Services is providing our teams with tremendous support before, during and after our move to Epic. We anticipate that there will be a learning curve with Epic and that it may impact our turnaround times in some areas. We’re taking some extra steps during the first few weeks after August 12 to reduce wait times and delays in care.

 

Our new health record system will bring changes to how stuff looks and works, including changes to how you access and view your health record on-line. We think you’ll enjoy the improved experience of MyChart®, our new patient portal, once you begin using it. MyChart has the features currently available through FollowMyHealth® (FaceyConnect), but with an improved interface and easier navigation. Here’s an overview of what to expect this summer:

 

As of June 1, 2017, patients will no longer be allowed to register for access to FollowMyHealth (FaceyConnect), our patient portal. This is so that we can ensure an accurate and smooth migration of our existing users' data to the new system. If you do not currently have a MyChart or a FollowMyHealth (FaceyConnect) account, you will be able to sign up for access to MyChart® beginning October 1, 2017. It's a simple process that only takes a couple of minutes during an office visit with a Facey provider.

 

If you're already a registered user of FaceyConnect/FollowMyHealth, you'll continue to have full access to the service until August 7, when we will deactivate the online scheduling, messaging and prescription refill services for all users. Starting August 12, 2017, FaceyConnect will stop receiving new information from our health record system. Your information will not be deleted and you will not lose "read" access to the service. Scheduling, messaging, and refill services will be available again starting August 12 through the MyChart patient portal as of August 12.

 

If you have an existing MyChart account with Providence:

Regardless of whether you currently use FaceyConnect, you'll see older information from your Facey health record begin appearing in MyChart as we work to merge our systems together. Starting August 12, you'll be able to use MyChart to communicate with your Facey doctors and new health information will appear there as soon as it is entered into your record at any Facey office.

 

If you DO NOT already have a MyChart account AND are a current FaceyConnect user:

Starting July 24, we'll be sending emails to our existing FaceyConnect users with a unique code so you can register for MyChart before we begin using the Epic system in our clinics. The code makes activating your MyChart account fast and easy, but it only works if we have your social security number (SSN) on record. If you haven’t already given us your social security number, you will not be able to activate your MyChart account at home. However, you can still activate your account during an office visit with any Facey provider starting August 20.

 

If you had an active FaceyConnect account AND your SSN was on file as of May 31, 2017, you will receive your email at the email address we have on file for you between July 24 and August 12, 2017. Not all users will receive a code on July 24. We will be sending codes out in waves over the course of three weeks. Please wait to contact us until after August 12 if you do not receive an activation code. If you do not activate your MyChart account within 60 days of receiving the code, we can help you activate your account the next time you have an appointment at a Facey office.

 

For the best experience on a mobile device, we recommend you download the MyChart app. It's available for iOS and Android devices.

 

Please note: When we begin using Epic at Facey offices on August 12, you’ll see a gap in your online health information when using the MyChart portal. Don’t panic! This was done on purpose in order to give our teams enough time to make sure all the information we transferred is correct in the new system. Your health information from between June 1 and August 12 will be moved over to MyChart as part of a follow-up transfer in Fall 2017. If you need access to it before then, you can always review it by logging in to your FaceyConnect (FollowMyHealth) account.

Our new health record system launches on August 12, 2017!

IMPORTANT DATES

 

June 1, 2017

FaceyConnect service closed to new users

 

July 24, 2017

MyChart activation codes start going out to FaceyConnect users

 

August 10, 2017

Recommended deadline to make prescription requests for any medications that need to be refilled in August

 

August 12, 2017

All Facey offices begin using Epic®

 

FaceyConnect switched to "read only" mode

 

MyChart services become active for FaceyConnect users & patients who already have a MyChart account

 

Aug 14 - Sept 5

Adult & pediatric after hours services temporarily suspended at Mission Hills & Valencia clinics

 

October 1, 2017

MyChart portal registration opened to all Facey patients

 

October 2017

All remaining health data from summer period loaded into Epic/MyChart record system

Still have questions?

 

If you have additional questions, we're here to assist.

 

Have questions about using your new MyChart account? Give our MyChart support team a call toll-free at 1-877-569-7768.

 

You can call our FaceyConnect support team with any concerns you have about your existing FaceyConnect account at (818) 869-7299. You can also send them an e-mail if you prefer.

 

All of us at Facey Medical Group hope your summer is as epic as ours!

 

Epic® and MyChart® are registered trademarks of Epic Systems Corporation.

  • What services will be available to Facey patients when MyChart launches?

    Most of the services you've become accustomed to using in FaceyConnect/FollowMyHealth will be available in MyChart starting August 12: Secure messaging, test results, and prescription refill requests will be active on day one. Appointment requests will not be immediately available, but we're working with Providence to have this service up and running as quickly as possible.

     

    MyChart offers additional services that weren't available in your patient portal before, such as plan of care goals, advance directives resources, direct access to the Krames Staywell® health library and much more.

     

    We'll also be adding online bill payment, direct appointment scheduling, and digital care services over the coming year. There's a lot to be excited about!

  • What languages is MyChart available in?

    MyChart is available in English and Spanish.

  • I need a prescription refilled during the August transition time. What should I do?

    If you have refills remaining, start the refill process by calling your pharmacy no earlier than one week before you expect to run out of medication.

     

    If you do not have any refills remaining, call your pharmacy at least one to two weeks before you run out of medication so the pharmacy can contact us if they need your doctor’s approval in order to authorize the refill request. Due to federal and state regulations, some prescriptions require an office visit prior to the authorization of a refill. If any of your medications fall into this special category, it's especially important to make your request at least two weeks before you expect to run out of medication.

  • I have the health records of others associated with my FaceyConnect account. Will I still have access to them after the switch to MyChart?

    You'll have to go through the record linking process again when setting up your MyChart account. Despite our best efforts to make this a seamless part of the transition, limitations in Epic & MyChart prevent us from bringing these health record connections over from FaceyConnect. Setting up proxy access for a dependent or child in MyChart isn't complicated, though you will need to sign a new authorization form the next time you visit a Facey office in order to complete the process.

  • How does this change affect the privacy of my health information?

    Facey Medical Group and Providence Health & Services are both deeply committed to the safety and security of your health information. We practice very strict privacy controls with our medical records and that will not change when we switch to Epic. There’s ongoing 24/7 monitoring and recording of access to patient records and our staff are not allowed access to your health information for any reason other than to provide you with care. These same rules apply to all Providence employees as well.

  • I have an existing FaceyConnect account. Will it be deleted or deactivated?

    Only if you choose to delete the account yourself. Once we switch over to Epic, your FaceyConnect account will remain active. However, it will have limited functionality. You'll be able to access the information already stored there, but the secure messaging, prescription refill, and appointment request services will all be disabled. You'll need to activate your new MyChart account in order to use these services after August 12, 2017.

  • When can I expect to receive an email with my activation code for MyChart?

    If you had an active FaceyConnect account as of May 31, 2017 and we have your social security number on file, you will receive your activation code at the email address we have on file for you between July 24 and August 12, 2017. Not all users will receive a code on July 24. We will be sending codes out in waves over the course of three weeks. Surf's up!

  • Why is my recent health history missing from my new MyChart online record?

    Here's the short answer: we had to make sure the vast amount of information we were moving from one system to the other got over safe and to the right place. The gap between June 1 and August 12 is the time we needed to check "under the hood" and verify everything is working like a well-oiled VW Bus.

     

    We'll move the health information collected during this "gap" into your MyChart online record later this year, most likely in October. If you need access to it before then, you can review it by logging in to your FaceyConnect (FollowMyHealth) account.

  • My previous medical group/physician used Epic/MyChart. Will I be able to see that health information online when Facey begins using Epic?

    Shortly after MyChart launches for Facey patients, you’ll be able to connect your Providence MyChart health record to health records at other organizations that use Epic, bringing your medical history together in one place. You can also explore some of the additional features MyChart offers, such as plan of care goals, advance directives resources, direct access to the Krames Staywell® health library and much more.

     

    Epic also features a connected service called Care Everywhere, which allows us to share health information safely and securely with other medical institutions. Whether you're traveling and need emergency medical attention, or perhaps you frequently visit providers from separate health care organizations, Care Everywhere allows these providers access to your health information. Tell them you are a patient at Facey Medical Group in California, and that your medical record may be available to them electronically.

Frequently Asked Questions

FACEY.COM

PAGE TOP

June 1, 2017

FaceyConnect service closed to new users

 

July 24, 2017

MyChart activation codes start going out to FaceyConnect users

 

August 10, 2017

Recommended deadline for refill requests of any medications that need to be refilled in August

August 12, 2017

All Facey offices begin using Epic®

 

FaceyConnect switched to "read only" mode

 

MyChart services become active for FaceyConnect users & patients who already have a MyChart account

 

Aug 14 - Sept 5

Adult & pediatric after hours services temporarily suspended at Mission Hills & Valencia clinics

October 1, 2017

MyChart portal registration opened to all Facey patients

 

October 2017

All remaining health data from summer period loaded into Epic/MyChart record system

A change is coming to Facey this summer, and it's going to be Epic.

IMPORTANT DATES

This summer, Facey Medical Group is bringing you care that’s more connected than ever before. Starting August 12, all Facey offices will begin using Epic®, a single, unified health record system shared with Providence affiliated hospitals and offices in California and Oregon. Though we love our AllScripts health record system that has been in use at our clinics for over 10 years, moving to Epic allows us to deliver care that is better coordinated between our clinics, local hospitals, and contracted specialists. And next year we'll be able to introduce new features like true on-line appointment scheduling and bill payment services.

 

Moving from one health record system to another is complicated, but you're definitely worth the effort.

Even though migrating to a health record system to another is complicated, the good news is that we have been preparing for this transition for over two years. We hope to minimize the disruptions to our patients by ensuring that the data transfer between the two systems is complete and our staff are properly trained on the new system. Nearly all of this work is behind the scenes and you probably won't notice a thing.

 

Starting in August, several Facey teams will begin using new software to deliver your health care. The list includes: patient accounts, managed care, laboratory, urgent care, radiology, scheduling, and oncology services. Your patience is appreciated while our physicians and caregivers get familiar with these new components of our health record system. Providence Health & Services is providing our teams with tremendous support before, during and after our move to Epic. We anticipate that there will be a learning curve with Epic and that it may impact our turnaround times in some areas. We’re taking some extra steps during the first few weeks after August 12 to reduce wait times and delays in care.

 

Our new health record system will bring changes to how stuff looks and works, including changes to how you access and view your health record on-line. We think you’ll enjoy the improved experience of MyChart®, our new patient portal, once you begin using it. MyChart has the features currently available through FollowMyHealth® (FaceyConnect), but with an improved interface and easier navigation. Here’s an overview of what to expect this summer: Our new health record system will also bring changes to how stuff looks and works, including changes to how you access and view your health record on-line. Here's an overview of what to expect this summer:

 

As of June 1, 2017, patients will no longer be allowed to register for access to FollowMyHealth (FaceyConnect), our patient portal. This is so that we can ensure an accurate and smooth migration of our existing users' data to the new system. If you do not currently have a MyChart or a FollowMyHealth (FaceyConnect) account, you will be able to sign up for access to MyChart® beginning October 1, 2017. It's a simple process that only takes a couple of minutes during an office visit with a Facey provider.

 

If you're already a registered user of FaceyConnect/FollowMyHealth, you'll continue to have full access to the service until August 7, when we will deactivate the online scheduling, messaging and prescription refill services for all users. Starting August 12, 2017, FaceyConnect will stop receiving new information from our health record system. Your information will not be deleted and you will not lose "read" access to the service. Scheduling, messaging, and refill services will be available again starting August 12 through the MyChart patient portal as of August 12.

 

If you have an existing MyChart account with Providence:

Regardless of whether you currently use FaceyConnect, you'll see older information from your Facey health record begin appearing in MyChart as we work to merge our systems together. Starting August 12, you'll be able to use MyChart to communicate with your Facey doctors and new health information will appear there as soon as it is entered into your record at any Facey office.

 

If you DO NOT already have a MyChart account AND are a current FaceyConnect user:

Starting July 24, we'll be sending emails to our existing FaceyConnect users with a unique code so you can register for MyChart before we begin using the Epic system in our clinics. The code makes activating your MyChart account fast and easy, but it only works if we have your social security number (SSN) on record. If you haven’t already given us your social security number, you will not be able to activate your MyChart account at home. However, you can still activate your account during an office visit with any Facey provider starting August 20.

 

If you had an active FaceyConnect account AND your SSN was on file as of May 31, 2017, you will receive your email at the email address we have on file for you between July 24 and August 12, 2017. Not all users will receive a code on July 24. We will be sending codes out in waves over the course of three weeks. Please wait to contact us until after August 12 if you do not receive an activation code. If you do not activate your MyChart account within 60 days of receiving the code, we can help you activate your account the next time you have an appointment at a Facey office.

 

For the best experience on a mobile device, we recommend you download the MyChart app. It's available for iOS and Android devices.

 

Please note: When we begin using Epic at Facey offices on August 12, you’ll see a gap in your online health information when using the MyChart portal. Don’t panic! This was done on purpose in order to give our teams enough time to make sure all the information we transferred is correct in the new system. Your health information from between June 1 and August 12 will be moved over to MyChart as part of a follow-up transfer in Fall 2017. If you need access to it before then, you can always review it by logging in to your FaceyConnect (FollowMyHealth) account.