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Updated on - 04/26/2017
 

 

  • What do I do if I need my prescription refilled?
    To request a refill or obtain status on an existing refill, please contact us at 661-222-2622. You may also contact your local pharmacy. The pharmacy will contact Facey with the needed information for processing your prescription refill.

    Please be sure to phone for refills BEFORE your supply runs out to avoid an emergency situation. If you do need medicine on the same day, be sure to tell your pharmacy so that they can try to accommodate your needs. Don't assume that they will do the refill on the same day – be sure to advise them of this need.

  • When can I call the Refill Desk?
    Prescription Refill desk is open to help assist our patients and their pharmacists Monday-Friday, 8:00am - 5:30pm.

    Update: We now offer weekend hours! Saturday & Sunday, 8:00am - 4:30pm! Now you can reach us any day of the week!

  • Can request refills on-line?
    Yes.  With FaceyConnect, our online patient portal, it’s easy to review a list of your current and past prescription medications. You can also request refills on medications that you are close to running out of.  Some medications require us to schedule an office visit before they are refilled.  

    To learn more
    about FaceyConnect, click here.
     
  • How far in advance can I request a refill?
    1 week before you will need more medication is usually the earliest time allowed by insurance plans for refill requests.
     
  • What will my pharmacy need to know when I call?
    In most cases, just the prescription number located on the label of your medication bottle.
     
  • How long should it take to process?
    Allow 48 hours for your refill to be ready, not including the weekend. If you have unused refills on your prescription, it may be ready sooner.
     
  • How do I know when my prescription is ready for pick-up?
    Check directly with your pharmacy. The pharmacist will only contact Facey if there is a delay in processing.
     
  • Can my prescriptions be refilled by phone?
    Not all prescriptions can be refilled by phone. Some require a follow-up visit with your provider or a new written prescription. If you need to see your doctor before your prescription can be filled, your pharmacy will notify you directly.