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FaceyConnect - Patient Portal

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Facey is dedicated to becoming your Provider of Choice by providing clinical excellence, meeting patient health care needs and expectations, and offering expanded services to the communities we serve.

PATIENT BILL OF RIGHTS

Facey Medical Group is a caring & innovative team dedicated to enthusiastically improving the quality of life and health of the people we serve.

We believe that you, as our patient, have certain rights:
  • You have the right to receive appropriate access to treatment.
  • You have the right to know the names and responsibilities of all health care professionals who are caring for you.
  • You have the right to be treated with respect, recognition of your dignity and right to privacy.
  • You have the right to receive treatment that is appropriate and consistent with your medical needs.
  • You have the right to receive information about Facey Medical Group, its services, practitioners and providers, and members’ rights and responsibilities.
  • You have the right to participate with practitioners in decision-making regarding your health care.
  • You have the right to candid discussion of appropriate or medically necessary treatment options for your condition regardless of cost or benefit coverage.
  • You have the right to voice complaints or appeals about Facey Medical Group or the care provided.
  • You have the right to receive clear and complete information about your condition and care, including explanations of procedures, tests, treatments and alternatives (including risks and benefits), in order to give informed consent or refuse treatment.
  • You have the right to receive a timely response to any reasonable service request.
  • You have the right to confidential handling of all communications and medical information maintained at Facey, as provided by law and professional medical ethics.
  • You have the right to be represented by parents, guardians, family members or other conservators if you are unable to fully participate in your treatment decisions. These rights will apply to them as well.
  • You have the right to make recommendations regarding Facey’s member rights and responsibilities policy.
  • You have the right to access services & information in an alternative format and in any language that is prevalent among Facey patients.
  • You have the right to be free from all forms of abuse or harassment.
  • You have the right to exercise your rights without being subjected to discrimination or reprisal.

We also believe that you, as our patient, have certain responsibilities when receiving care from Facey Medical Group.
  • You have the responsibility to provide complete and accurate information to the best of your ability about your health, any medications (including over-the-counter products and dietary supplements), and any allergies or sensitivities which Facey and its practitioners need to know in order to care for you.
  • You have the responsibility to ask for clarification about any aspect of your care which you do not fully understand and to participate in developing mutually agreed upon treatment goals.
  • You have the responsibility to follow the agreed upon plans and instructions for your care.
  • You have the responsibility to notify your health care provider if you notice any change in your health.
  • You have the responsibility to extend reasonable courtesy toward all health care providers during the treatment process.
  • You have the responsibility to provide a responsible adult to transport you home from the facility and remain with you for 24 hours if required by your provider.
  • You have the responsibility to inform your provider about any living will, medical power of attorney or other directive that could affect your care.
  • You must accept personal financial responsibility for any charges not covered by your insurance.